RETURNS

Need to return an item back to us? Follow these guidelines to ensure you receive your refund. 

To receive a Return Authorization, you must email us at piano@cunninghampiano.com within 30 days of the delivery date.

Your online purchase must be returned in the manufacturer’s original package along with all accessories, manuals, etc. The item must be in ‘factory new’ condition. Incomplete returns, items that show wear, abuse or neglect, may be refused and/or could be subject to a 20% minimum restocking fee.Returns should be received by Cunningham Piano within 10 days of the Return Authorization request date. Allow 14 days for the refund to be processed.

Send your return insured, pack it securely and make sure the shipment has tracking.

Refunds will be issued via the same method of original payment.

100% Satisfaction Guarantee

For 30 days from the day delivery, if you are not satisfied with your Yamaha Clavinova or AvantGrand digital piano that you purchased from Cunningham Piano online, you may return it for full refund, credit or exchange for another Yamaha Clavinova/AvantGrand. 

Return shipping costs are the responsibility of the buyer and if FREE shipping was included in the purchase then that cost will be deducted from the refund.

*Please note that Special Order Finishes cannot be returned*

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